Submit Your RUITOO Warranty Claim
⚠️ Important: Warranty Exclusions
Please note that your warranty claim will be denied if the item shows signs of:
- Intentional or accidental damage (including crash or impact damage)
- Water damage from submersion or prolonged exposure to heavy rain
- Misuse or improper maintenance contrary to the user manual
- Unauthorized modifications or disassembly
- Use of non-original or third-party parts
Additionally, the warranty does not cover consumable items, which are components that naturally wear out over time through regular use. These include, but are not limited to:
- Tyres
- Inner tubes
- Brake pads
- Brake cables
- Brake discs/rotors
- Handlebar grips
- Pedals (for e-bikes)
- Chains (for e-bikes)
- Freewheels/cassettes
- Cranksets
- Kickstands
- Suspension components (springs, bushings, etc.)
- Rubber foot pads or deck grips (for scooters)
- Fenders/mudguards
- Lights and reflectors
- Bell or horn
- Cables and housing (gear/brake)
- Cosmetic trim or body panels
Normal wear and tear, surface scratches, fading, and other cosmetic damage are also excluded from warranty coverage.