Submit Your KIXIN Warranty Claim

⚠️ Important: Warranty Exclusions

Please note that your warranty claim will be denied if the item shows signs of:

  • Intentional or accidental damage (including crash or impact damage)
  • Water damage from submersion or prolonged exposure to heavy rain
  • Misuse or improper maintenance contrary to the user manual
  • Unauthorized modifications or disassembly
  • Use of non-original or third-party parts


Additionally, the warranty does not cover consumable items, which are components that naturally wear out over time through regular use. These include, but are not limited to:

  • Tyres
  • Inner tubes
  • Brake pads
  • Brake cables
  • Brake discs/rotors
  • Handlebar grips
  • Pedals (for e-bikes)
  • Chains (for e-bikes)
  • Freewheels/cassettes
  • Cranksets
  • Kickstands
  • Suspension components (springs, bushings, etc.)
  • Rubber foot pads or deck grips (for scooters)
  • Fenders/mudguards
  • Lights and reflectors
  • Bell or horn
  • Cables and housing (gear/brake)
  • Cosmetic trim or body panels


Normal wear and tear, surface scratches, fading, and other cosmetic damage are also excluded from warranty coverage.