⚠️ Important: Returns, Refunds & Replacements Policy

To be eligible for a return or replacement, the following conditions must be met:

• The return request must be made within 30 days of delivery.
• The item must be unused and in original, resellable condition.
• The item must be in its original packaging, including all accessories, manuals, and parts.
• Items that show signs of use, damage, or modification may not be accepted for return.
• The item must not have been exposed to water, accidental damage, or deliberate misuse.
• Return shipping costs may apply, unless the item arrived damaged or defective.
• All returns will be reviewed by our support team, and the item will be inspected by the warehouse before any refund or replacement is issued.

Please note that we follow the official ENGWE Return and Refund Policy, which can be found here:

https://engwe-bikes.com/pages/return-refund-policy